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Q: Who does ReadMe Doc sell to?
ReadMe Doc is an online retailer that specializes in selling computer & technology books to a vast market, including: Individuals, End Users, Training Organizations, Universities & Schools, Libraries and Library Suppliers, Government offices, and more. Anyone can buy from ReadMe Doc.
Q:  Does ReadMe Doc publish books?
No.  ReadMe Doc is not a publisher.  ReadMe Doc is a computer book retailer that sells books from many different computer book publishers.  We currently stock approximately 10,000 different titles and can special order most computer titles that are in print in the U.S.
Q:  Does ReadMe Doc sell out-of-print books?
No.  ReadMe Doc sells computer & technology titles that are currently in print in the U.S. Occasionally you may find an out-of-print book in-stock in our inventory if the title has recently gone out-of-print and we have remaining copies left. Typically, however, we do not stock out-of-print titles and we do not locate them for purchase.
Q:  How do I go about placing my first order with ReadMe Doc?
Ordering is easy. We not only accept online orders, but also orders by phone, fax, or email. To order online, you will first need to search for the items you would like to order. Once you locate an item you wish to purchase, simply click on the "Add button" to add the item to your shopping cart. Once you've added all the items you wish to order, proceed to the secure checkout area where you will be prompted to enter your billing & shipping information.

Private individuals are required to pre-pay their orders by credit card. Corporate customers wishing to open a line of credit with net 30-day terms can complete our credit application, but must pre-pay any order placed prior to the approval of their application. 
Q:  What forms of payment does ReadMe Doc accept?
Customers can pay by company check drawn on a U.S. bank, bank transfer, Visa or Mastercard.  If paying by credit card please supply card number, expiration date, & cardholder name. 
Q:  How can I apply for a line of credit with ReadMe Doc?
ReadMe Doc requires a completed credit application.  You can print a credit application directly from our web site or email us for further details.
Q:  What if a book that I ordered is out of stock?
ReadMe Doc will backorder unless the customer instructs otherwise.  We have a limited stock of older titles, hard-to-find titles, non-computer books, and short-discounted titles so these usually are special orders.  Most types of books usually arrive at ReadMe Doc in 7-12 days after we place an order. 

If you need the books in a hurry, ReadMe Doc can place a rush order with the publisher but the bill-to customer will be responsible for any expedited shipping costs both from the publisher to ReadMe Doc and from ReadMe Doc to the ship-to address.

Please keep in mind that publishers have different order cut-off times and different shipping policies than ReadMe Doc does and this might affect your delivery deadline.
Q:  What shipping methods does ReadMe Doc use?
Please refer to our Shipping Information section or send us e-mail if you have shipping questions. When you send us email, be sure to include your name and account number or your company's name, and your phone and fax numbers. 
Q:  Does ReadMe Doc drop ship?
Yes!  ReadMe Doc will drop ship anywhere in the world.  This service is especially useful for training companies who want to books to their clients without the hassle.  There is no service fee for drop shipments.  Shipping terms remain F.O.B. Warehouse, Bethlehem, PA.  The bill-to customer is responsible for all freight costs and risks. 

There are a few points that bill-to customers should keep in mind when placing drop shipment orders:
  • The bill-to customer must place all drop ship orders in writing only and should include the customers' phone number.
  • The bill-to customers must report any claims or return requests in writing only. ReadMe Doc will not accept any claims or return requests from ship-to customers. Pre-authorization is required for all returns, regardless of the reason for the return. All claims and returns will be handled as described in ReadMe Doc's Return Information section.
Q:  How do I access my order information on ReadMe Doc's web site?
Log In to our site using the account number and password that was assigned to you. Once logged in, click on Order Status, and you can search on by invoice date, order date, or ISBN.  Your order information, including tracking information, will display. If you have any difficulty, simply contact our customer service department and someone will be happy to assist you.
Q:  What is the difference between a trade book and a short-discounted book?
  • Trade books are the most readily available books on the market and carry the highest discounts. These are the majority of books you will find in our catalog.  Trade books are those from Microsoft Press, O'Reilly, Sybex, Wrox Press, IDG, Coriolis, Prima, Charles River Media, Wordware, 29th Street Press, and Manning Publications, to name a few. 
  • Academic and professional reference books (textbooks and scholarly publications) are also known as "short-discounted" books.  These books are typically special order items which are not kept in stock and not sold at a discount.
  • Some publishers publish both trade and short books.  This can be confusing, so please ask us for a quote if you are uncertain.